Make the first report easy to act on
Send the super, managing agent or landlord a written report with your apartment number, the location of the problem and the dates you noticed it. Attach a few clear photos rather than a long collection of nearly identical images. Say whether the pest was seen directly or whether you found possible signs.
You do not need to identify the species yourself. “Small brown insects in the cabinet next to the sink on three evenings” is a more useful starting point than an unsupported claim about an infestation throughout the building. Ask for an inspection and a reply about next steps.
A message you can adapt
“Hello, I am reporting a pest concern in apartment [number]. On [dates], I noticed [observations] in [locations]. Photos are attached. There is also [a leak or visible opening, if present]. Please confirm when this can be inspected and who will arrange any repairs. I can provide access at [times].”
Use the building’s maintenance system if it has one and keep the ticket number. If you report by phone, write down when you called and send a brief written follow-up. The aim is a shared record, not an argument about who caused the problem.
Separate the jobs that need doing
An inspection, a pesticide application and a plumbing repair are different tasks. Ask which person is handling each part and whether appointments need to happen in a particular order. A technician may identify a gap but need building approval before someone repairs it.
NYC Health recommends integrated pest management, which addresses the conditions supporting pests rather than relying on routine spraying alone. Your request can reflect that approach: ask what evidence was found, what conditions need attention and how the result will be checked.
Keep a simple progress record
Record observations consistently so that a follow-up visit can compare the same locations. Avoid interpreting every sighting as proof that the whole plan has failed; ask what the technician expects after the chosen treatment.
- Date and room of each new sighting.
- Inspection or treatment date and the written instructions received.
- Repair requested, person responsible and completion date.
- Next appointment or date when management said it would respond.
If the issue is not being addressed
HPD advises tenants to notify their landlord about pests, leaks or mold and to file a complaint online or call 311 if the hazard is not corrected or repair work is unsafe. Its guidance explains Local Law 55 obligations for buildings with three or more apartments.
Use the linked HPD page for the current complaint route and requirements. This guide does not establish who must pay for a private booking in your individual situation. Before arranging additional work yourself, clarify access, authorization and payment with the building team.